BPI (Business Process Improvement) Manager

Jakarta, Indonesia

The main responsibilities of our BPI Manager are building a continuous improvement environment across the business by working with key business stakeholders and delivering improvement activities across business.

Outcome and Responsibilities:​​

  • Building a continuous improvement environment by working with key business stakeholders.

  • Identifying and delivering service improvement activities across the business by applying process improvement methodologies and innovative thinking.

  • Supporting the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.

  • Assisting in the sales, implementation, and support of a ‘best-in-class’ continuous improvement strategy.

  • Taking ownership of change initiatives from evolution/efficiency identification through to project delivery via internal governance and controls.

  • Eliciting requirements and driving process change using staff interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, business analysis, and workflow analysis.

  • Working with other team members and business services departments to devise new support material based on the revised processes, including training, reporting, and systems enhancements.

  • Actively monitoring project risks to anticipate/identify potential problems and proactively identify potential solutions to address those problems.

  • Ensuring the business impact and project objectives/dependencies of BPI projects are identified, reported on, and managed at all times.

  • Setting up a program, delivering coaching and running projects pan jurisdiction.

  • Completing post-implementation reviews to ensure successful delivery has been achieved and to ensure that improvements can be made for future projects.

How do you know if you are a good fit:​​

  • Possess 5-7 years of experience in business process improvement role

  • Proficient in project management and business analysis.

  • Familiar with Business Process Improvement methodologies or framework like Lean or Six Sigma.

  • Understand Sales Process / Product Implementation Process / Customer Support Process.

  • Excellent communicator and can work well with multiple stakeholders and cross-functional teams.

  • Have experience in using the ZOHO platform (ZOHO CRM, ZOHO Desk, etc.)

  • Strong ability to adapt, can handle ambiguities within a startup environment.

  • Strong interest in the technology industry, in particular in personal data protection and digital identity.

  • Have a growth mindset – willing to try something new and different to get things done.